Ensure that standardized methods and procedures are used for handling of all changes.

Minimize the impact of Change-related incidents upon service quality

Improve the day-to-day operations of the organization

Providing information on the IT infrastructure to all other processes and IT management.

Enabling control by monitoring and maintaining information on all the resources needed to deliver services.

Management of all software configuration items within the organization

Responsible for the management of software development, installation and support of an organization's software products

The objective of Problem Management is to minimize the impact of problems on the organization.

Problem Management plays an important role in the detection and providing solutions to problems (work arounds & known errors) and prevents their reoccurrence.

A 'Problem' is the unknown cause of one or more incidents, often identified as a result of multiple similar incidents.

Real World definition of Incident Management: It’s putting out the 'daily fires'.

An Incident is any event which causes an interruption or a reduction of the quality of the service.

The objective of Incident Management is to restore normal operations with the least possible impact on either the business or the user.